Comcast is incapable of providing good service, prices, and support.
I can't tell you how many times people have told me how much they despise Comcast. My family had Comcast way back when and we just dropped them after they raised their prices by 150%. We only had basic cable through them and they were charging us nearly $100 per month by the time we canceled their service. My uncle has cable and internet with them and he's billed almost $150 per month! I'm glad we switched to WOW (only offered in Mid-West) and now we get cable and internet on as many TVs and computers as we want for only $55 per month. Our friends have Comcast and I nor their own tech guy can get their computers to connect to the internet. Then Comcast practically blocked all BitTorrent (a file sharing system) users by severly limiting their access. They're soon to be sued over this as Threat Level reports. Now I'm reading a slew of horror stories about incredibly aweful Comcast encounters including this one. When a couple tried to transfer their Comcast internet to their temporary residence at the woman's Grandfather's house, who only has Comcast cable, they run into more than just a problem. The Comcast tech guy blew up over the misunderstanding of having a separate bill for cable and another for internet so he accused the 74 year-old Grandfather of hijacking cable, shut off their television service which they still had to pay for, and disrespected the entire family. After an ordeal with other Comcast support, the daughter was able to get through to someone who fixed the situation with minor and insulting compensation. I hate Comcast.
2 comments:
I am sorry to learn that we have lost you as a customer. At the same time, I would like to thank you for the feedback.
Regarding the recent article about a technician's accusations, we agree it was an unacceptable experience. We are currently investigating and addressing those involved.
Please know that we are working extra hard to ensure experiences like this one do not happen again in the future.
Sincerely,
Mark C.
Comcast Corp.
We_Can_Help@cable.comcast.com
Well, I'm not sure if that was a one time comment, but whether or not you'll respond to my following questions, Mark C., I feel like they need to be asked.
Why does Comcast do this to people?
Why is Comcast trying to screw over so many customers time and time again?
Don't you want to KEEP customers and NOT piss them off?
Can't you offer reliable, friendly service for an appropriately priced quality product?
I don't care how much money you were bribed to cut off bittorrent traffic or how much you think it's unlawful, you don't have the right!
If Comcast doesn't straighten up then you'll become another target for pissed off internet users.
Stop being such a sleazy company and just be loyal to your customers.
Is it so hard to be a large corporation and NOT be a huge, money stealing jackass?
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